Frequently Asked Questions
Everything you need to know about your Shark Stop gear.
How long does shipping take for heavy equipment?
Standard shipping typically takes 3-5 business days. For oversized items like surfboards or heavy gym gear, please allow up to 7-10 business days for specialized freight delivery.
What is your return policy on sports apparel?
We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned once the seal is broken.
Do you offer international shipping?
Yes, Shark Stop ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Are your products covered by a warranty?
Most of our high-performance gear comes with a 1-year manufacturer warranty against defects. Specific warranty details can be found on individual product pages.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.